This is a secured portal that allows you to update missing application information, upload required documentation and complete addition ID verification in a quick and simple way online.

Please note that all information you enter into this site is encrypted before being sent across the Internet. While we are confident about our security levels, we are not responsible for any loss or damages you may incur if a third party obtains access to your confidential information transmitted over the Internet. All your personal and account details are held in the secure area of our site. For more information please read our Privacy Statement.

To ensure we can successfully finalize your application we require additional information to meet the required government regulations and/or our internal policies. If you have additional questions regarding this site or status of your application, please contact the New Accounts Department at 1800-575-2273, quoting your application reference number and we will be happy to assist you further. The department hours of operation are Monday to Friday: 8:30 a.m. to 9:00 p.m. and Saturday: 10:00 a.m. to 6:00 p.m. Eastern Standard Time.

To protect you as a customer, you will be required to complete the ID authentication process. Please input your application reference number, postal code & your date of birth at main login page. Upon successful validation you will be granted access to the Application Information Update Center.

The application reference number has been provided on the Thank you page when you submitted your application online. It can also be found in the email follow up communications sent to you by American Express upon submission of your application.

Canada government regulations require us to perform extensive identity validation on each of card applicant as part of the application review process. More information about these requirements can be found at the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) website.

If you have questions regarding this process, please contact the New Accounts Department at 1-800-575-2273 and we will be happy to assist you further. The department hours of operations are Monday to Friday: 8:30 a.m. to 9:00 p.m. and Saturday: 10:00 a.m. to 6:00 p.m. Eastern Standard time.

The Bank consent form is a document that, once signed by you, allows us to contact your financial institution on your behalf to obtain information to establish your identity. A Bank deposit confirmation is one of the government approved ID verification methods used to establish your identity and is used by American Express in assisting us in finalizing an application on your behalf.

As part of our application review process we would like to request additional documentations to verify your income. Please provide any one of the following (clear and complete copy):
• 3 most recent paystubs OR
• 3 most recent bank statements OR
• 2 most recent Notices of Assessment OR
• 2 most recent T4 forms

Online submission will further assist us to expedite the application review process. Alternatively, you may also submit your documents via mail or fax. Please remember to indicate the application reference number on all your documents. Please send all required documents to:

Mail
Amex Bank of Canada
New Accounts Department
P.O. Box 3204
Station “F”
Toronto, Ontario
M1W 3W7

Fax
1-844-245-7483

The maximum size for a single file is 10MB. The maximum size for a submission is 30MB. Please note that larger files will take longer to upload depending on your connection.

You can upload files up to 10MB in size. To reduce the size of the documents, you can use these techniques:
1. Scan or create the file in grayscale instead of color.
2. Reduce the dots per inch (dpi) of a scanned image. 200 dpi is sufficient for all but very tiny text.

The following file types can be uploaded: BMP, GIF, JPEG, JPG, PDF, PNG and TIF. Please make sure files are saved with the correct file extension.

The answers to most common questions can be found within these FAQs. Please read them carefully in order to quickly resolve any issues you may encounter. For further inquiries, please contact the New Accounts Department at 1800-575-2273, quoting your application reference number and we will be happy to assist you further. The department hours of operation are Monday to Friday: 8:30 a.m. to 9:00 p.m. and Saturday: 10:00 a.m. to 6:00 p.m. Eastern Standard Time.

Please be sure to click the ‘Exit’ or ‘Next’ button after attaching all your files. You will be directed to a confirmation page once files are uploaded successfully. Files that are not submitted will be lost upon closing the browser window and you will have to upload any file(s) again.